DraftloreReturn to the website →BILLING WITHOUT SURPRISES
This Policy applies to Draftlore subscription purchases processed through Stripe. It forms part of the Terms of Service. OpenAI, Anthropic, or other providers bill connected API usage separately; refund requests for those charges must be directed to the provider.
Eligible new customers receive a 14-day trial without providing payment information. Because no subscription charge is scheduled merely by creating the trial account, the trial does not automatically convert to a paid plan unless you later select a plan and complete Stripe Checkout.
After the trial, editing and paid features require an active subscription. Projects remain available to read and export as described in the Service.
The monthly plan is currently $12.99 per month and the standard annual plan is $119 per year, plus applicable taxes. An eligible founding offer may charge $89 for the first year and renew at the then-current standard annual price, currently $119. The checkout screen displays the controlling amount and billing interval before purchase.
Paid subscriptions renew automatically until canceled. Stripe charges the payment method associated with the subscription at the start of each billing period.
Sign in, open Account or Settings, select Manage billing, and use Stripe’s customer portal to cancel. Unless the portal expressly says otherwise, cancellation is scheduled for the end of the current paid billing period.
Cancel before the renewal date shown in the portal to avoid the next charge. After cancellation is scheduled, access normally continues through the paid-through date. A confirmation should appear in Stripe’s portal and may also be sent by email.
If you cannot access the portal, email Rob Moretti at contact@draftlore.ai from the account address before renewal. Do not include a password, API key, recovery code, or full card number.
Payments are normally non-refundable and are not automatically prorated for unused time after cancellation. Canceling prevents the next renewal rather than reversing the current period’s charge.
This rule does not restrict refund, cancellation, cooling-off, or other consumer rights that cannot be waived. If applicable law requires a refund or different cancellation treatment, that law controls.
We will individually review timely requests involving:
Review does not guarantee approval except where required by law. We may consider account history, usage, prior refunds, timing, technical records, and evidence of cancellation or duplicate billing.
Email Rob Moretti at contact@draftlore.ai from the email associated with the Draftlore account. Include the charge date, plan, amount, and a concise explanation. Screenshots of a Stripe receipt or cancellation confirmation may help, but redact full payment-card details.
Production review item: select and publish a firm request window and support response target before launch. Until then, customers should contact us as soon as reasonably possible after discovering a billing problem.
Approved refunds are issued through Stripe to the original payment method. Draftlore does not control how quickly a bank or card issuer posts the credit. Refunds may affect current subscription access when appropriate and legally permitted.
A chargeback does not automatically cancel a subscription. Contact support and use Manage billing to confirm cancellation status.
After paid access ends, projects are intended to remain stored and available to read and export, while editing and paid features pause. You may resubscribe later. Separate retention and deletion practices are described in the Privacy Policy.
We may update this Policy prospectively. The policy presented at purchase and non-waivable law govern the relevant transaction. Material changes will be communicated when required.
Questions may be sent to Rob Moretti at contact@draftlore.ai.